Egypt’s Unified Government Complaints System handled approximately 224,000 complaints, requests and inquiries during August 2026, as the government continues expanding direct channels for citizens to report problems and follow up on public services.
Of the total cases received during the month, around 181,000 were referred to the relevant government authorities, representing approximately 81% of all submissions.
Another 38,000 cases were archived in accordance with the system’s regulations, while roughly 5,000 remained under review pending additional information or a decision on the appropriate authority to handle them.
The figures were included in a report reviewed by Prime Minister Mostafa Madbouly on the system’s performance during August.
224,000 Cases Received in One Month
The August caseload included everything from complaints about housing and public utilities to healthcare requests, education issues, social insurance, electricity and security services.
The Unified Government Complaints System coordinates with ministries, governorates, public authorities and universities to direct each case to the government body responsible for dealing with it.
According to the latest figures, ministries received 64% of all referred cases, while governorates accounted for another 19%.
Public authorities and universities handled the remaining 17%.
Nine ministries alone dealt with approximately 90% of all cases referred to ministries during the month.
These included the ministries of:
- Interior
- Housing
- Health
- Social Solidarity
- Electricity
- Education
- Communications
- Supply
- Petroleum
Housing and Utilities Generated the Most Cases
Housing and public utilities represented the largest combined category during August.
The system received approximately 35,900 cases related to housing, drinking water and wastewater services.
Of those, around 23,400 concerned housing issues, while another 12,500 related to drinking water and wastewater.
Cases were referred to organizations including the Ministry of Housing, governorates, the New Urban Communities Authority and other bodies responsible for housing and utility services.
The system also dealt with 3,518 public-safety and emergency reports involving potential hazards, essential services and problems affecting the regular operation of public utilities.
More Than 16,000 Healthcare Cases
Healthcare was another major area of activity.
Around 16,400 health-related complaints, requests and distress calls were received or monitored during August.
Authorities dealt with 4,076 urgent medical cases, while another 2,825 requests were connected to the presidential initiative aimed at eliminating waiting lists for surgeries and medical procedures.
Approximately 2,917 complaints concerned services provided by public and private healthcare facilities.
The numbers illustrate how the complaints platform is increasingly being used not only to report administrative problems but also to escalate urgent medical situations requiring government intervention.
Education Authorities Handle 15,100 Cases
Education-related complaints and requests also represented a significant share of August’s caseload.
Authorities handled approximately 15,100 submissions, including concerns raised by students and parents over placement and admission procedures.
The period coincided with preparations for the new academic year and university admission processes, traditionally a busy time for education-related inquiries.
Cases were referred to the relevant educational bodies depending on the nature of each complaint or request.
Pension and Social Insurance Complaints Reach 13,400
Around 13,400 complaints, requests and inquiries involving pensions and social insurance were referred to Egypt’s National Social Insurance Authority during August.
The cases included citizens seeking information, requesting assistance or reporting problems concerning pensions and insurance services.
Social protection-related complaints remain an important part of the government platform because of the large number of Egyptians who interact with pension and social insurance services.
Electricity Complaints Reach 12,700
The system also received approximately 12,700 electricity-related cases.
Around 11,400 were referred directly to the Ministry of Electricity and Renewable Energy.
Another 1,258 were sent to governorates and local city authorities, which resolved or responded to 852 of those cases.
Complaints can include issues such as electricity supply, meters, billing and infrastructure problems.
Communications Sector Receives Nearly 10,000 Cases
Communications-related complaints totaled approximately 9,720 during August.
The sector has become an increasingly important category as mobile services, internet connections and digital communications play a larger role in daily life.
Depending on the issue, complaints can be referred to the relevant telecommunications operators or government regulatory bodies for review and response.
Interior Ministry Handles Around 17,000 Complaints and Requests
The Ministry of Interior and its affiliated bodies dealt with approximately 17,000 complaints and requests involving security services during August.
Authorities reportedly resolved the majority of those submissions.
The complaints system also allows urgent reports and distress calls to be forwarded directly to relevant authorities when immediate intervention may be required.
Employment and Government Personnel Issues
Another 8,139 cases concerned employment conditions and personnel affairs within Egypt’s state administrative apparatus.
These complaints can cover administrative procedures, workplace issues and other employment-related matters involving public-sector employees.
The petroleum sector, meanwhile, received 4,271 complaints, reports and requests during the month.
Agriculture and water-resource cases totaled 3,052, with 1,725 referred to the Ministry of Agriculture and Land Reclamation and 1,327 sent to the Ministry of Water Resources and Irrigation.
The two ministries resolved or responded to approximately 1,555 of those cases.
Environmental Complaints Exceed 8,500
Environmental issues generated another significant group of reports.
Approximately 8,529 environmental complaints and reports were handled during August, with many addressed through coordination between ministries and governorates.
These can involve issues ranging from waste and pollution to environmental hazards affecting local communities.
Transport authorities also handled 905 complaints, while the Ministry of Awqaf received 847.
Special Channel Launched for Investors
August also saw the government introduce a dedicated Investor Care complaints portal.
The new channel is intended to make it easier for investors and businesses to submit problems they encounter with government bodies and track how those issues are being addressed.
During the month, the ministries responsible for industry and investment and their affiliated authorities handled 157 complaints from citizens, manufacturers and investors, resolving or responding to 112.
The dedicated platform reflects the government’s wider push to reduce administrative obstacles facing businesses and improve communication with investors.
How Can Citizens Submit Government Complaints?
Egypt’s Unified Government Complaints System was established under a presidential decree in 2017 and electronically connects ministries, governorates and other public-service authorities.
Citizens can submit and track cases through several channels, including:
- the government’s Shakwa complaints portal;
- the 16528 hotline; and
- the Fi Khedmetak mobile application.
The system allows complaints to be electronically directed to the responsible authority while giving officials a central platform for monitoring responses and unresolved cases.
Prime Minister Mostafa Madbouly has repeatedly called for government bodies to expand direct communication with citizens and improve the speed and quality of responses.
August Caseload Slightly Below July
The 224,000 cases handled in August were slightly below the approximately 229,000 complaints, requests and inquiries recorded in July 2026.
In June, the system had handled around 217,000 cases, showing that monthly submissions have consistently remained above 200,000 during the summer.
The August figure was also higher than the approximately 206,000 cases reported in May.
Rather than necessarily indicating a rise or decline in public dissatisfaction, monthly totals can also reflect increased public awareness and use of the platform, seasonal issues and changing demand for specific government services.
More Than Two Million Cases Handled in 2025
The scale of August’s figures becomes clearer when compared with the system’s annual activity.
During 2025, the Unified Government Complaints System handled approximately 2.1 million complaints and requests, according to official figures.
Government bodies resolved or responded to around 1.54 million of the cases referred to them.
The system has increasingly become one of the government’s main mechanisms for tracking citizen complaints across multiple public institutions rather than requiring people to approach each authority separately.
Government Pushes for Faster Responses
Following his review of the August report, Madbouly stressed the importance of maintaining direct communication between government institutions and citizens.
The government says the objective is not simply to receive complaints but to identify recurring problems, ensure cases reach the correct authorities and address the underlying reasons behind frequently reported issues.
With 224,000 cases processed in August alone and 181,000 referred for action, the latest figures highlight the scale at which Egyptians are now using the centralized system to raise problems, seek services and communicate directly with government bodies.
